Refund Policy

Your satisfaction is our priority.

If our work does not meet your expectations, we're happy to keep working on it until you're satisfied, or we'll provide you with a full refund.

We offer a money-back guarantee up until the point your order is approved for printing. Unfortunately once you've approved the order to be printed and/or framed we're unable to refund the order.

We take the utmost care to ensure your portrait is delivered to you in perfect condition, however in the rare case that it is damaged during transit, please let us know and we'll organise a replacement for you.