FAQs

How long does shipping take?
Most orders are shipped within 7 business days. You will receive a tracking number after your order has been dispatched. In holiday season, there may be a slight delay.

How much does shipping cost?
We offer free standard shipping for orders Australia wide. For Express shipping, amount is calculated on check out when you select 'Express Shipping' option.

Do you ship internationally?
At this time we are unable to provide shipping outside of Australia but you get definitely order digital file and get it printed from your local printing shop.

Do I add custom text/quote on my print?
Yes, you can definitely add any text you want on the print like names, dates, quotes or combination of these. Please provide the details in the email along with the image and we'll get that done for you.

What paper do you use?
We use slightly textured fine art paper for all our prints.

Do you provide framing?
Yes! We do provide framed options.

Where can I email the photo?
If you are having trouble with the upload form please email us directly at [email protected] with your preferred photo and we should be able to sort something out.

Is this a real painting?
No, these are not handpainted Portraits. We create digital illustration of your photo with watercolor or oil paint effect that will be printed texted paper if you opt for printed option. 

What if I’m not happy with my order?
If you are not 100% satisfied with your order we’ll do our best to make it right! Please contact us on [email protected] .

What is your refund policy?
If you change your mind before we have started on your order a refund may be granted at our discretion. We do not offer returns or refunds on printing.

Something else?
For any other enquiries shoot us an email at [email protected] or DM us on Instagram blessed_brush_creations and we will do our best to help you!